FAQs

Sunrise breakfasts and sunset dinners each offer a unique experience. Many guests particularly enjoy visiting on a winter’s afternoon for sunset, when the mountain views are at their most dramatic and pink alpenglow can be seen on the summits.

Many of our room types offer mountain views and are listed as ‘Mountain View’, but the outlook can vary depending on the room category and location within the hotel. Check the room descriptions and gallery for the best indication of the view you can expect.

Yes, summer and winter E-bikes are included under the amenity fee for the first three hours of rental. That’s plenty of time to get you there and back on the Bow Valley Parkway, to and from Lake Minnewanka, or around Banff!

Yes, accessible accommodations are available. View the Queen Accessible room or learn more about Accessibility at the Juniper Hotel & Bistro.

Yes, children are welcome at the hotel and the Juniper offers several Family-Friendly rooms. Search ‘Best for: Families’ on the Stay page.

We’ll do our best to accommodate special requests, including preferred floors, or room locations. Mountain View rooms are listed as such, whereas Forest View rooms do not face the iconic Juniper view. While requests cannot be guaranteed, we encourage guests to let us know their preferences before arrival.

Early check-in and late checkouts are subject to availability. There is no charge, but we cannot guarantee they are available. Please contact

info@thejuniper.com

As we are located in Banff National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff at the Information Centre.

Low Season (January 2nd – June 1st, October 16th- December 19th):

• Standard, Deluxe and King Suite room categories may be cancelled without penalty up to 72 hours ahead of check-in. Penalty for cancellations within the 72-hour period is a charge of one night room & tax.

• Cabin and Three Bedroom Suite reservations may be cancelled without penalty up to 7 days ahead of check-in. Penalty for cancellations within the 7-day period is a charge of one night room & tax.

• Advanced Purchase rates cannot be cancelled – pre-paid credit may be transferred to an alternative date, new nightly room rate will apply.

High Season (June 1st – October 15th):

• Standard, Deluxe and King Suite room categories may be cancelled without penalty up to 72 hours ahead of check-in. Penalty for cancellations within the 72-hour period is a charge of one night room & tax.

• Cabin reservations may be cancelled without penalty up to 14 days ahead of check-in. Penalty for cancellations within 14 days of arrival is the total room and tax for the entire reservation.

• Three Bedroom Suite reservations may be cancelled without penalty up to 30 days ahead of check-in. Penalty for cancellations within 30 days of arrival is the total room and tax for the entire reservation.

These policies apply to standard reservations only. Promotional rates may be subject to special terms and conditions.

Holiday Season (December 20th – Jan 5th):

• Reservations in all room categories may be cancelled without penalty up to 14 days before check-in. Penalty for cancellations within 14 days of arrival is the total room and tax for the entire reservation.

Our room categories vary by size, bed configuration, view, single-room, multi-room suite or cabin, and included features. Choose up to four rooms to compare each room’s details and find the option that best suits your stay, whether you’re looking for extra space, mountain views, or a unique forest cabin stay. Need more help? Call

1-403-762-2281

Visit the Front Desk to reserve your e-bikes. The first three hours are included as part of your amenity fee – our way of supporting a greener Banff by helping guests leave the car behind. Availability is limited, so we recommend visiting the Front Desk early in your stay to reserve yours. Our team can also book full-day or stay-length rentals from adventure companies in town.

Absolutely! Our team are locals and choose to live in Banff because it’s incredible! As a guest you get access to our custom itineraries as well as personalised recommendations when you chat to the Front Desk. We’ll help you find the iconic places you came for – Lake Louise, Moraine Lake, the Icefields Parkway – as well as the hidden gems you didn’t expect…

Not at all! The Juniper Bistro welcomes both locals and visitors, whether you’re staying at the Juniper Hotel or simply looking for a memorable dining experience in Banff.

Early check-in and late checkouts are subject to availability. There is no charge, but we cannot guarantee they are available. Please contact

info@thejuniper.com

The hot tub is available on a first come first served basis and cannot be reserved. The hot tub hours are Tues – Sun 09:00 AM – 10:00 PM | Mon 11:00 AM – 10:00 PM

Yes, complimentary parking is available for Bistro guests including Accessible designated and EV Charging spaces. Just off the highway and with plenty of spaces; the Juniper offers the easiest stress-free parking in Banff.

Yes, the Juniper has two EV Charging spaces included under the Amenity Fee.

Wifi is available throughout the Hotel and Bistro and no password is required.

Yes, every Juniper room includes comfy robes. If your room is missing them, please inform Front Desk or a member of our Housekeeping team.

Yes, if you need to leave luggage before or after your stay please ask at the Front Desk.

The Juniper provides designated outdoor smoking areas for guests. Smoking is not permitted anywhere else on hotel property or grounds.

Find the smoking areas at the Juniper here or ask at the Front Desk.

Absolutely! Our team are locals and choose to live in Banff because it’s incredible! As a guest you get access to our custom itineraries as well as personalised recommendations when you chat to the Front Desk. We’ll help you find the iconic places you came for – Lake Louise, Moraine Lake, the Icefields Parkway – as well as the hidden gems you didn’t expect…

Just 5 minutes from downtown Banff, guests can access the Juniper via car, bike or Juniper Shuttle (10:00 AM – 8:00 PM).

Get Directions here.

Guests can book the Juniper Shuttle via the Guest Guide – accessed via the QR code in your room – or by ringing or going to the Front Desk.

Call the Front Desk via

1-403-762-2281

Visit the Front Desk to reserve your e-bikes. The first three hours are included as part of your amenity fee – our way of supporting a greener Banff by helping guests leave the car behind. Availability is limited, so we recommend visiting the Front Desk early in your stay to reserve yours. Our team can also book full-day or stay-length rentals from adventure companies in town.

Roam Transit Busses provide comprehensive schedules and routes connecting Banff, Canmore, and Lake Louise, ensuring convenient transportation options for visitors. Take the Juniper Shuttle into Banff to connect with bus routes – ask at the Front Desk to help you plan where you need to be.

Check out Roam Transit for getting around Banff and the Bow Valley.

Download the Roam Transit app on your mobile device for live bus location, schedules and fare purchasing. Need mobile data? Find details and instructions in your Guest Guide – accessible through the QR code in your room.

Explore our recommended activities for every season, from lesser-known hikes and ski resorts to the best ice cream in town and places to discover the rich history, cultures, and stories of the Bow Valley.

Throughout the year, the Juniper takes part in various events in town such as food festivals and BanffPRIDE. Check out seasonal events in Banff.

Parking in Banff can be difficult during peak seasons or during special events. We recommend cycling or taking the Juniper Shuttle when you can and exploring Banff car-free. From Banff you can explore the Bow Valley via Roam Transit.

When you really need to use your car, Banff Train Station offers free parking and the most spaces.

Lake Louise is approximately 60 km from the Juniper Hotel, around a 45-minute drive west along the Trans-Canada Highway. This includes Lake Louise village, the iconic lakeshore, and Lake Louise Ski Resort.

From Lake Louise village, Moraine Lake is a further 20 minutes away. Private vehicles are not permitted on the Moraine Lake Road, so access is available only by shuttle or guided tour, including Parks Canada shuttles and private operators. Explore your options for visiting Moraine Lake here.

During the ski season, the Juniper Shuttle can take guests to downtown Banff, where public ski shuttles provide convenient connections to Sunshine Village, Lake Louise Ski Resort, and Mt Norquay. Public transit also runs to Lake Louise village, making it easy to explore the mountains without a car. Please note that Moraine Lake is closed from late fall until late spring.

Outside the ski season, Roam Transit operates regular bus services from Banff to both Lake Louise village and the Lake Louise lakeshore.