Check-in is guaranteed from 4PM (16:00).

Front Desk is open 24 hours for late arrivals.

Early check-in cannot be guaranteed but may be requested depending on availability – please add a note to your booking or call ahead.

Guests are required to show a photo identification and credit card upon check-in

Check-Out is 11AM.

Late check-out cannot be guaranteed, but may be available for an additional fee; please enquire with the Front Desk.

Low Season (January 2nd – June 1st, October 16th- December 19th):

• Standard, Deluxe and King Suite room categories may be cancelled without penalty up to 72 hours ahead of check-in. Penalty for cancellations within the 72-hour period is a charge of one night room & tax.

• Cabin and Three Bedroom Suite reservations may be cancelled without penalty up to 7 days ahead of check-in. Penalty for cancellations within the 7-day period is a charge of one night room & tax.

• Advanced Purchase rates cannot be cancelled – pre-paid credit may be transferred to an alternative date, new nightly room rate will apply.

High Season (June 1st – October 15th):

• Standard, Deluxe and King Suite room categories may be cancelled without penalty up to 72 hours ahead of check-in. Penalty for cancellations within the 72-hour period is a charge of one night room & tax.

• Cabin reservations may be cancelled without penalty up to 14 days ahead of check-in. Penalty for cancellations within 14 days of arrival is the total room and tax for the entire reservation.

• Three Bedroom Suite reservations may be cancelled without penalty up to 30 days ahead of check-in. Penalty for cancellations within 30 days of arrival is the total room and tax for the entire reservation.

These policies apply to standard reservations only. Promotional rates may be subject to special terms and conditions.

Holiday Season (December 20th – Jan 5th):

• Reservations in all room categories may be cancelled without penalty up to 14 days before check-in. Penalty for cancellations within 14 days of arrival is the total room and tax for the entire reservation.

Taxes

All room rates are subject to GST, provincial and local tourism levies. 

Hotel Amenity Fee

An Amenity Fee of $15 per room, per night applies to all reservations.

Your amenity fee includes the following benefits:

• Parking for the duration of your stay (outdoor, no height limits).
• Rides to downtown Banff and transit stops in our luxury hybrid shuttle vehicle.
• Hiking Backpacks pre-filled with essentials.
• Hiking Poles and Ice Cleats.
• Guest Bikes.
• Wi-fi Access.

Your contribution also supports:

• Care for our nature-positive gardens and heritage building.
• Our environmental and community projects.

National Park Pass

All visitors to Banff National Park must purchase a pass for the duration of their stay. Passes for Banff may be purchased online, at the downtown Visitors Centre or the park gates. 

If visiting multiple national parks during your trip (e.g. Jasper, Yoho) you may wish to purchase an annual Discovery Pass. 

Cleaning & Damage Fees

In the case of damage or excessive mess/staining in guest rooms, charges will be assessed based on the cost of repair, replacement or additional cleaning. Additional charges will be processed to the credit card provided at check-in and a receipt provided. 

Pet friendly rooms are available in select room types; this must be booked in advance directly with hotel. A maximum of 2 pets are permitted per room and additional pet fees apply. All pet friendly rooms are located on the ground floor. Exceptions apply for legally registered service animals.

National Park regulations require that pets be kept on leash at all times in outdoor and common areas.

For the comfort of all of our guests, quiet hours are enforced from 10PM to 8AM. Staff are onsite overnight to address any noise concerns.