Helping you find the sights you came for, and uncover the stories you didn't expect
~ 3 minute read ~
At the Juniper, our commitment to extraordinary hospitality begins with our team – a group of passionate individuals who live, work, and adventure in Banff National Park. These are people who feel deeply connected to this landscape and who bring that connection to life in every guest interaction.
Many hotels can offer comfort, convenience, and amenities, but what makes a stay truly memorable is the people who welcome you. Our team members aren’t just staff – they are storytellers, explorers, and community participants who have traveled from all over the world to live here. They understand the rhythms of the seasons, the history embedded in the land, and the culture that makes Banff much more than simply a resort town.
Every new staff member at the Juniper learns about the park’s history, Indigenous stories, visitor highlights, and the experiences that shape life here. This knowledge becomes part of the service we offer. It means we can guide guests toward meaningful activities they may never have found on their own – a winter walk where the light hits the peaks just right, a locally run event that brings the town together, or a popular vista that’s empty at sunrise.
Reviews sometimes tell us that a guest’s favourite memories come from places they heard about from our team. These moments offer a deeper experience of Banff: a recommendation scribbled on a map, a shared story about life in the mountains, or an unexpected suggestion that leads to a highlight of the trip.
Our belief in deeper hospitality is what drives us. We want every guest to feel welcomed, understood, and inspired. By sharing our stories and listening to yours, we help create the kind of experiences that linger long after the stay is over.
This is the heart of the Juniper – a hotel built not only on its place in nature, but on a spot where people have traded stories for thousands of years.